Hotjar Data Processing Agreement

To exercise any of the rights set out in this Privacy Policy and/or for any questions or comments regarding the use of personal data, you can contact Hotjar`s data protection representative, dpo@hotjar.com. Hotjar will collect personal data by default, but is there a way to set up Hotjar to comply with the RGPD? Is its privacy policy on data usage, purpose and sharing sufficiently transparent? The answer is yes. You can use Hotjar before consent, and that`s how! If you are in the European Union, you should probably sign a data processing agreement with Hotjar. We are happy to do so. In collaboration with external consultants in Germany and Malta, we have updated this document in order to comply with the RGPD and other generally acceptable data protection laws. If you have any questions about its content, just send an email legal@hotjar.com. No, it is not necessary. The agreement must be signed by the company that actually concluded the terms of use with Hotjar, the Fedse. We use a number of reliable external service providers for certain analyses, treatments and/or storage services (e.g. B IT and related services). These service providers are carefully selected and meet high standards of data protection and security. We only provide with them the necessary information for the services offered and we contractually commit them to keep confidential all the information we share with them and to process personal data only in accordance with our instructions. In addition to service providers, there may be other categories of third parties: they have the right to be informed of the personal data processed by Hotjar, to correct/rectify, to erase, to anonymize and to restrict treatment (subject to certain exceptions and other legal requirements).

You also have the right to obtain from Hotjar a structured, common and machine-readable format of the personal data you have provided to us. A customer experience tool like Hotjar collects a variety of data to profile user behavior. Profiling is done by connecting different datasets when analyzing user behavior. The RGPD prohibits the profiling of personal data and the following automated processes. If any of these records are personal data, you will need clear consent on the first visit and an explicit statement for profiling in your privacy policy and cookie descriptions in your cookie policy.

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