Microsoft Service Level Agreement

Azure Cosmos DB is the database service distributed worldwide with several Microsoft models. It offers turnkey global distribution across any number of Azure regions, resizing and replicating your data seamlessly, wherever your users are. The service offers 99.99% full SLAs, covering debit, consistency, availability and latency guarantees for Cosmos DB database accounts, limited to a single Azure region, configured with one of five consistency levels or database accounts, that span multiple Azure regions and are configured with one of four relaxed consistency levels. Azure Cosmos DB allows you to set up multiple Azure regions as stopping points for a database account. In this configuration, Cosmos DB offers 99.999% SLA for read and writing availability. We support our commitment to achieving and maintaining service levels for each service. If we do not reach and maintain service levels for each service, as described in the service level agreement, you may be entitled to a credit on a portion of your monthly service charge. To learn more about our service level agreements for services, download the Service Level Agreement for Microsoft Online Services. You`ll find information on the system`s operating hours as well as information on security, data protection and compliance on Office 365`s transparent operations.

Availability for all Azure services is calculated on a monthly billing cycle. Click here to download SLA for most Microsoft Azure services. You can find the ALS for Active Directory here. Service credits are your only exclusive and exclusive remedy for performance or availability issues for service-related services, in accordance with the Microsoft Agreement and the SLA ACCORD. The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month. SLA does not apply if the non-posting of expense data is due to issues related to cloud cross terminations, services outside Azure Cost Management, or customer changes in the Azure configuration. Azure Monitor now integrates Log Analytics and Application Insights functions to monitor your app. You can continue to use Log Analytics and Application Insights as standalone services if you wish. See their respective SLAs below. We guarantee at least 99.9% availability of Azure Active Directory Basic and Premium services. The services are considered available in the following scenarios: Virtual Machine Scale Sets is a free service, so it does not have a financially supported ALS.

However, if scale rates for virtual machines contain virtual machines in at least 2 error areas, the availability of underlying ALS applies to virtual machines. For more information, you can find virtual machines in ALS. For more information on the eligibility of Windows virtual desktop services, see the licensing conditions described here. Microsoft does not offer a financially guaranteed service level agreement. We strive to achieve at least 99.9% of the availability of Windows virtual desktop URLs. The availability of virtual session computers in your subscription is covered by the SLA “Virtual Machines.” A Service Level Agreement or SLA is a formal document that contains certain conditions that indicate the level of service available to a client.

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